Smarterapps Australia – Privacy Policy

1. Introduction

Smarterapps Australia (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the confidentiality of any personal information you provide while using our services. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Information Privacy Act 2009 (Qld), where applicable.

By using our services, including our website and applications, you agree to the collection and use of your information as outlined in this policy. If you do not agree with these terms, please refrain from using our services.

2. Personal Information We Collect

Smarterapps Australia may collect personal information directly from you or through your interactions with our website, mobile apps, or communications. The types of personal information we collect include:

a) Personal Information

• Name
• Contact details (e.g., email address, phone number, business address)
• Company or business information
• Billing and payment information
• Details of projects or enquiries
• Other information provided voluntarily through communications with us

b) Non-Personal Information

• IP address
• Browser type
• Device information (e.g., operating system, device model)
• Website interaction data (e.g., pages visited, time spent on site)
• Cookies and tracking technologies

We do not collect sensitive information (e.g., racial or ethnic origin, political opinions) unless it is necessary and we have obtained your explicit consent.

3. How We Use Your Information

Smarterapps Australia uses personal information to deliver and improve our services. Specifically, we may use your information to:

• Manage and fulfil mobile app and web development projects
• Process payments and issue invoices
• Provide customer support and technical assistance
• Communicate with you about project updates or service-related matters
• Analyse website performance and user behaviour for improvement
• Ensure compliance with legal obligations and terms of service

We will only use or disclose your personal information for the purposes for which it was collected or as permitted under the Australian Privacy Principles (APPs).

4. Disclosure of Personal Information

Smarterapps Australia may disclose your personal information in the following situations:

• To service providers – We may share data with third-party providers who assist in delivering services (e.g., payment processors, hosting services, analytics tools). These providers are required to comply with Australian privacy laws and confidentiality agreements.
• For legal reasons – We may disclose personal information when required by law, such as in response to a court order, subpoena, or government investigation, or to comply with other legal obligations under Australian law.
• With your consent – We may share your information with third parties if you provide explicit consent.
• Business transfers – In the event of a merger, acquisition, or sale of our business, personal information may be transferred to the acquiring entity.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. International Data Transfers

In certain circumstances, Smarterapps Australia may transfer your personal information outside Australia, for example, to third-party service providers that host data on international servers. Any such transfer will be conducted in compliance with the requirements of the Privacy Act 1988 (Cth), including ensuring that the recipient complies with Australian privacy standards or has equivalent protections in place.

6. Security of Your Information

We take the security of your personal information seriously. Smarterapps Australia employs physical, electronic, and administrative safeguards to protect your data from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

• Encryption of sensitive data (e.g., payment information)
• Secure storage systems for personal information
• Access restrictions based on need-to-know principles

While we take reasonable steps to protect your data, no system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyse site usage. Cookies help us track user preferences and interactions, which allows us to offer personalised content and improve the functionality of our services.

You may disable cookies through your browser settings, though doing so may affect your ability to use certain features of our website.

8. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and the Information Privacy Act 2009 (Qld), you have the following rights in relation to your personal information:

• Access – You have the right to request access to the personal information we hold about you.
• Correction – You have the right to request the correction of any inaccurate or incomplete information.
• Deletion – You have the right to request the deletion of your personal information, subject to any legal obligations for its retention.
• Opt-out – You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us using the details provided in the Contact Us section below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

10. Third-Party Links

Our website or services may contain links to third-party websites or services that are not operated by Smarterapps Australia. We are not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any third-party sites you visit.

11. Complaints

If you believe that we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, or have concerns about our handling of your personal information, you may contact us to file a complaint. We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Queensland Office of the Information Commissioner (OIC) to lodge a complaint.

• OAIC Website: https://www.oaic.gov.au
• Queensland OIC Website: https://www.oic.qld.gov.au

12. Changes to This Privacy Policy

Smarterapps Australia may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us at:

Smarterapps Australia
Email: privacy@smarterapps.com.au
Phone: +61 0417150796
Website: www.smarterapps.com.au

This Privacy Policy is aligned with Australian and Queensland privacy laws, including the Privacy Act 1988 (Cth) and Information Privacy Act 2009 (Qld), ensuring compliance with data protection standards while delivering transparency and protection to our clients and users.